Support Service

At Malow, we are dedicated to providing exceptional client support.
Whether you need assistance with a project, have technical queries, or require additional information, our support team is here to help you every step of the way.

How to Reach Us

• Email: [email protected]
• Phone: +880 1886-636200
• Website: www.mallow.trimatric.ai

Support Hours
Our support team is available from Saturday to Thursday, 9:00 AM to 6:00 PM (GMT+6). For urgent issues outside of these hours, please email us, and we will respond as soon as possible.

Response Time
We strive to respond to all inquiries within 24 hours. However, depending on the complexity of the issue, response times may vary.

Support Coverage
Our support covers project-related queries, technical assistance, and post-delivery follow-ups. For any additional services outside the scope of the original agreement, further charges may apply.